CONDITIONS OF SERVICES

1- Creation of a company

Scope of Service Creation of simplified joint stock companies (SAS) Preparation of standard documents for the incorporation of a company Filing of documents with the corresponding entities Application for registration with the DIAN and issuance of NIT for the company. Delivery of basic incorporation documents, including minute books. Additional services contracted by the Customer Complementary services to start up the business, as requested by the Customer Does not understand the scope of the Service Incorporation of companies other than SAS Preparation of customized documents Permit or license procedures Setting up companies outside Colombia Legalization of documents of foreign shareholders Be legal representatives of the company Invoicing resolution or digital mechanism before the DIAN (unless contracted as a complementary service). Corporate secretarial services (preparation or review of minutes, etc.) Times We start the service from the moment of payment The incorporation of the S.A.S. takes between 3 and 6 business days. Complementary services take longer depending on the entity with which the service is processed (e.g. bank account). Cancellation of service You may cancel the service at any time If the service has already been started, unless you wish to cancel it within 24 hours of payment at the latest, we will not be able to refund your money. If you wish to consult the service contracting policies in detail, please refer to the terms of use at the bottom of this page and in particular to section 4(f).

2- Guardianship Actions

Scope of Service Preparation of standard documents based on the information provided by the Client and including the documents provided by the Client. Filing of documents with the corresponding entities Delivery of documents at the end of the Service Sending documents in digital and physical format Periodic reports on the status of the process Does not understand the scope of the Service Legal advice on the possible outcome of the tutela action. There can be no assurance that the guardianship will be resolved in favor of or against the Client. Analysis or advice on the viability of the tutela action as a mechanism to resolve the Client’s specific situation. Proceedings after having obtained a response. For example: contesting (appealing) the result or continuing to claim depending on the result. This service has an additional cost Respond in less than the legal time. For this procedure, the terms and deadlines set forth in the corresponding regulations are applicable. Times We start the service from the moment of payment The Tutela must be resolved in 10 working days by the entity from its filing. If the judge or entity requests more time to respond, we will inform you in a timely manner. Cancellation of service You may cancel the service at any time If the service has already been started, unless you wish to cancel it within 24 hours after payment, we cannot refund your money. If you wish to consult the service contracting policies in detail, please refer to the terms of use at the bottom of this page and in particular to section 4(f).

3- Complaints & Claims (PQR)

Scope of Service Preparation of standard documents based on the information provided by the Client and including the documents provided by the Client. Filing of documents with the corresponding entities Delivery of documents at the end of the Service Periodic reports on the status of the process Sending documents in digital and physical format Does not understand the scope of the Service Legal advice on the possible outcome of the PQR. We cannot assure whether the complaint or claim will be resolved in favor of or against the Client. Analysis or advice on the viability of the complaint or grievance as a mechanism to resolve the Client’s specific situation. Proceedings after having obtained a response. For example: filing appeals or appealing the outcome or continuing to claim depending on the outcome. This service has an additional cost Respond in less than the legal time. For this procedure, the terms and deadlines set forth in the corresponding regulations are applicable. Times We start the service from the moment of payment The Complaint or Claim must be resolved within 15 working days by the entity from its filing. If the entity requests more time to respond, we will inform you in a timely manner. Cancellation of service You may cancel the service at any time If the service has already been started, unless you wish to cancel it within 24 hours of payment at the latest, we will not be able to refund your money. If you wish to consult the service contracting policies in detail, please refer to the terms of use at the bottom of this page and in particular to section 4(f).

4- Rights of Petition

Scope of Service Preparation of standard documents based on the information provided by the Client and including the documents provided by the Client. Filing of documents with the corresponding entities Delivery of documents at the end of the Service Periodic reports on the status of the process Sending documents in digital and physical format Does not understand the scope of the Service Legal advice on the possible outcome of the petition. We cannot assure whether the request will be resolved in favor of or against the Client. Analysis or advice on the feasibility of the petition as a mechanism to resolve the Client’s specific situation. Proceedings after having obtained a response. For example: filing appeals, appealing the outcome or using another mechanism to continue claiming depending on the outcome. This service has an additional cost Respond in less than the legal time. For this procedure, the terms and deadlines set forth in the corresponding regulations are applicable. Times We start the service from the moment of payment If the request is for information or consultation, it must be resolved within 10 working days from the date it is filed. If the request is about any other matter, it must be resolved within 15 working days from the date it is filed. If the entity requests more time to respond, we will inform you in a timely manner. Cancellation of service You may cancel the service at any time If the service has already been started, unless you wish to cancel it within 24 hours after payment, we cannot refund your money. If you wish to consult the service contracting policies in detail, please refer to the terms of use at the bottom of this page and in particular to section 4(f).